Experience

VMware System Administrator 11/8/2021 to Present

• Administer day to day operations of Production, DR, and VDI vCenter’s.
• Deploy vRealize Lifecycle Manager, vRealize Log Insight, and vRealize Operations.
• Horizon updates, including update Windows Gold Images, AppVolumes Manager, Connection Servers, Unified Access Gateway (UAG), vRealize Operations Manager, vCenter, ESXi hosts, VMware tools, Horizon Agent, Dynamic Environment Manager (DEM) Agent, AppVolume Agent.
• Create AppVolume template.
• Deploy WYSE thin clients.
• Create procedures to document management activities.
• Train others on how to create AppStacks.

Dell Technical Support Engineer VxRail 11/05/2018 to 11/04/2021

• Review and analyze VMware logs, VxRail logs, and Dell TSR (SupportAssist Report).
• Support VxRail solution, including Servers, VxRail software, all running ESXi and using VMware vSAN.
• Troubleshoot issues with vSAN, including failed drives, utilization issues, health check issues, and health alarms.
• Troubleshoot issues involving VMware ESXi 5.x and 6.x, vCenter, VxRail manager.
• Troubleshoot network and storage configuration issues.
• Troubleshoot vm issues including performance, vMotion.
• Troubleshoot issues involving vMotion, HA (High Availability), ESRS.
• Troubleshoot hardware issues on servers running ESXi.

Dell Enterprise Senior Analyst ProSupport Plus 3/27/2017 to 11/05/2018

• Troubleshoot issues with vMotion, FT (Fault Tolerance), HA (High Availability).
• Troubleshoot issues involving Server 2008(R2), Server 2012(R2), VMware ESXi 5.x and 6.x, vCenter, vSphere, and vSphere Web Client.
• Troubleshoot network and storage configuration issues.
• Troubleshoot hardware issues on servers running all server OS.

Dell Enterprise Senior Analyst ProSupport 2/13/2016 to 3/27/2017

• Troubleshoot issues with vMotion, FT (Fault Tolerance), HA (High Availability).
• Troubleshoot issues involving VMware ESXi 5.x and 6.x, vCenter, vSphere, and vSphere Web Client.
• Troubleshoot issues with VMware network configuration and storage configuration.
• Deploy and configure VMware environment including vCenter, ESXi, vm’s, networking, iSCSI, and Fiber SAN.
• Troubleshoot hardware issues on servers running ESXi 5.0 to 6.0.
• Troubleshoot hardware and software issues with Nutanix Hyper-Converged systems.

Dell Enterprise Analyst ProSupport 8/27/2014 to 2/13/2016

• Troubleshoot hardware issues on servers running ESXi 5.0 to 6.0 and Windows Server.
• Troubleshoot software issues involving Windows Server 2003, Windows Server 2008/R2, Windows Server 2012/R2
• Some experience troubleshooting Microsoft Server domain controller issues (DNS, AD, and Time Server).
• Some experience troubleshooting Microsoft software issues involving Exchange, Outlook, and Office suite.

Dell Client Tech Support Senior Associate 11/12/2012 to 8/26/2014

Dell Client Tech Support Senior Associate 3/3/2008 to 6/11/2011

Dell L2 Technical Support Specialist 5/29/2007 to 3/2/2008

Certifications

VMware VCP-DCV 6
Nutanix NPP
Dell Technology Certified Specialist – Implementation Engineer Poweredge
Dell Technology Certified Associate – Converged Systems and Hybrid Cloud
Dell Technology Certified Associate – Poweredge
Comptia Storage+ (Lifetime) and A+ (Lifetime)

Working: VMware VCP Desktop Management 2022